At Zenwuxing, we take pride in crafting high-quality, handmade crystal jewelry. If you’re not completely satisfied with your purchase, we’re here to help!

 

Eligibility: We accept returns or exchanges within 14 days of delivery. Items must be unworn, in original condition, and in original packaging to qualify.

Custom Orders: Due to the personalized nature of custom jewelry, all custom orders are final sale and cannot be returned or exchanged.

Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will gladly offer a replacement or refund.

Refunds: Once your return is received and inspected, we will notify you of approval. If approved, refunds will be issued to the original payment method within 5-7 business days.

Email [sportstorm926@gmail.com] with your order number and reason for return.

Ship the item back to us at [Room 603, No. 209 Yibin Road, Huli District, Xiamen City, Fujian Province, China] (buyer is responsible for return shipping costs).

Once received, we will process your refund or exchange.

Non-Returnable Items

Custom or personalized jewelry

Gift cards

Items marked as “final sale”

If you have any questions, feel free to reach out at [sportstorm926@gmail.com]. Thank you for supporting Gracelettes by Grace!